E-Bill Express Quick Reference
Enrolling in E-Bill Express
1.
Access E-Bill Express through a link
on the website or enter the URL into a browser.
2.
Click ‘Enroll’.
3.
Enter information in required. Click ‘Validate’.
4.
Enter Phone, Email Address and
Address if required and click ‘Continue
to Login & Password’.
5.
Choose Login ID, Password, select
security image and label, select security questions and fill in answers. Click
‘Continue to Terms of Service’.
6.
Check Terms of Service box and click ‘Continue to Payment Accounts’.
7.
Select Default Payment Method tab and
enter Payment Account information, check the I Agree box, if applicable. Click ‘Finish Enrollment’.
8.
Go to your email account and open the
email just sent to you. Click on the ‘Activate’
button or hyperlink. NOTE: Your access is not activated until you click on
the ‘Activate’ button and you will
not be able to make payments
Logging into E-Bill Express
1.
After you activate, you may log in to
pay your bill.
2.
Enter your Login ID and Password in
the designated fields. Click’ Login’.
3.
On the Home page, click ‘Pay My Bills’ hyperlink on the top of
the screen to pay certain bills.
4.
Click the check box in the beginning
of each row to select the bill you want to pay, enter or change the Payment
Amount, if applicable, select the Payment Method on the right hand side of the
screen, select the payment date. Click ‘Continue
to Payment’.
5.
Confirm payment information and, if
applicable, check the box “By Checking this box…” agreeing to the Terms and
Conditions. Click ‘Make Payment’.
6.
The confirmation page will display.
Click ‘Return to Pay My Bills’ or ‘Log Out’
7.
Note:
To pay all open bills at once, click ‘Continue to Payment’ on the ‘Home’ page
Forgot Login ID
1.
On the Welcome page, click ‘Forgot Your Login ID’ in the Login
column.
2.
Enter your account number and email
address used during enrollment and click ‘Send’
3.
An email will be sent to your email
address with your login ID.
Forgot Password
1.
On the Welcome page, click ‘Password Help?’
2.
Enter your Login ID and email address
used during enrollment and click ‘Send
My Password’.
3.
An email will be sent to you with a
temporary password.
4.
Enter your Login ID and copy and
paste the temporary password from your email into the Password field on the
Welcome page and click ‘Login’.
5.
On the next page, paste the same
temporary password into the ‘Old
Password’ field and enter a new password in the ‘New Password’ fields.
6.
Answer the security questions and
click ‘Submit’
Locked Out
1.
The password is case sensitive. If
you enter your password incorrectly three times, the system will lock you out.
2.
Click on ‘Contact Us’ on the bottom of the Welcome page for contact
information and ask your biller to unlock you. You do not have to change your
password unless you cannot remember it.
Automatic Payment did not Initiate
1.
A recurring payment will delete
permanently if one of the following applies:
o
Automatic Payment expired per initial
setup
o
User un-enrolled
o
Biller placed a ‘Stop’ on the account
o
Biller deleted the Automatic Payment
2.
Pay close attention to the very first
Automatic Payment as it may not initiate until the following billing cycle
depending on when the biller loaded the bill. You may have to pay the first one
manually.